Refund & Returns Policy

Effective Date: 29 May 2026

1. Introduction

This Refunds & Returns Policy explains how refund requests are handled for purchases made on AffiliateBoostLab.com, operated by CLOUD NETICA LIMITED.

By purchasing a digital product from our website, you agree to this policy.

2. Company Information

Company Name: CLOUD NETICA LIMITED
Registration No.: PVT-7LUXJPL9
Address: SURAJ PLAZA ,LIMURU ROAD PARKLAND, Kenya
Email: [email protected]

3. Digital Products Only

AffiliateBoostLab.com sells digital products and online learning resources. These may include courses, guides, templates, downloads, training materials, digital tools, videos, or account-based content.

No physical products are sold or shipped.

Because our products are digital, there are no physical returns.

4. General Refund Policy

Due to the nature of digital products, all sales are generally final once access has been provided, downloaded, opened, delivered, or activated.

Once a customer has received access to a digital product, the product cannot be physically returned in the same way as a physical item.

5. Cases Where a Refund May Be Considered

A refund may be considered only in limited cases, including:

  • Accidental duplicate payment for the same product
  • Incorrect product access caused by our system
  • Technical issue preventing access to the purchased product, where we are unable to resolve the issue
  • Payment processed successfully but the digital product was not delivered and cannot be made available

Refund approval is not automatic. Each request is reviewed case by case.

6. Cases Where Refunds May Not Be Approved

Refunds may not be approved in situations including:

  • You changed your mind after purchase
  • You no longer want the product after access was provided
  • You failed to read the product description before purchasing
  • You expected different results from educational or training content
  • You did not complete or use the product
  • You shared your account access or violated our Terms and Conditions
  • You requested a refund after the allowed review period

7. Refund Request Period

Refund requests must be submitted within 7 days of the purchase date.

Requests submitted after this period may not be eligible for review, unless required by applicable law or approved at our discretion.

8. How to Request a Refund

To request a refund review, contact us at [email protected] with the following details:

  • Your full name
  • Email address used for the purchase
  • Order number or payment reference
  • Name of the product purchased
  • Reason for the refund request
  • Any screenshots or details showing the issue

We may request additional information to verify your order and investigate the issue.

9. Review and Processing Time

Refund requests are usually reviewed within 5 to 10 business days after receiving all required information.

If approved, the refund will usually be processed back to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

10. Technical Support Before Refund

If your issue is related to access, login, downloads, or technical errors, we may first attempt to resolve the problem before considering a refund.

Please allow us a reasonable opportunity to assist with the issue.

11. Chargebacks and Payment Disputes

If you have an issue with your purchase, please contact us first at [email protected].

Opening a chargeback or payment dispute without contacting us may delay resolution and may result in suspension of your account access while the dispute is investigated.

12. Account Access After Refund

If a refund is approved, your access to the refunded digital product may be removed, suspended, or disabled.

You may no longer use, download, copy, share, or access the refunded product after the refund has been processed.

13. No Physical Returns

Because we do not sell physical goods, there is no return shipping address, return courier process, or physical product return procedure.

14. Contact Us

If you have questions about refunds, product access, or your order, contact us at:

Company Name: CLOUD NETICA LIMITED
Registration No.: PVT-7LUXJPL9
Address: SURAJ PLAZA ,LIMURU ROAD PARKLAND, Kenya
Email: [email protected]

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